FAQ’s

McFarland’s is there for you!  Whether you’re in need of diagnostic services or help with those pruning and landscape projects around your home, we’re there and we care.  Be sure to check out our Pests & Diseases page or our Services page to see how we can help!

 

This brief overview has been designed to help answer some of the most commonly asked questions we receive.   If you find that your question has not been answered below, please call our office or request an appointment with an
arborist via the contact page.  

Frequently Asked Questions

Q. What are your hours of operation?

A. We are open Monday – Friday from 8:00 am to 4:30 pm. We are not open weekends or holidays. 

Q. Are you licensed and insured?

A. Yes. A copy can be provided upon request.

Q. What areas do you service?

A. McFarland’s proudly serves the following areas: Ann Arbor, Ypsilanti, Saline, Brighton, Howell, Pinckney     and Dexter. These are our immediate service areas, if you have a questions regarding  service to other, 
outlying areas please call our office.

Q. Do you have an arborist of staff?

A. McFarland’s has one or more ISA certified arborists on staff at all times.

Q. Is your crew trained?

A. As mentioned above, our arborists are ISA Certified. Our crew members undergo annual certifications and training and comply with all of the industries ANSI safety standards.

Q. Will you work with my insurance company?

A. While we will work with a client to provide a timely estimate for any issue that should arise requiring an insurance company’s involvement, the homeowner is responsible for payment to McFarland Tree Service under the standard terms of your contract.

Q. Is there a service charge for an appointment?

A. No. There is no service charge for an appointment.  Appointments are generally given to clients with a 1-2 hour window in which the arborist will arrive.  Please be advised that while there is no charge for the appointment, we do have a service fee for any missed appointment.

Q. How much will my work cost?

A. There is no simple answer to that question. Work is estimated by an arborist taking into account multiple variables, therefore the property must be looked at and work evaluated before an estimate can be provided..

Q. What do you do with all the wood / debris?

A. There are several options for debris removal. You may choose to have all of your debris removed from the site, keep it for firewood, or even keep the chipped debris for personal use.  Please note, McFarland’s does not sell woodchips nor do we purchase wood for lumber.

Q. What equipment will you use and will it damage my lawn?

A. Depending on the size and complexity of your work it is possible that any of the following could be used to facilitate a safe and efficient job: a pick-up truck, a debris chipper, a small dump truck, a debris/chip hauling truck and / or a bucket truck (cherry picker). It is our goal to make sure your yard and lawn are left looking as good if not better than when we arrived. There are however those rare occasions where lawn damage is unavoidable. In those instances, every effort is made to make the homeowner aware that this is a possibility.

Q. My tree looks sick, can you save it?

A. Truthfully it depends on what is making your tree sick and how far declined the tree already is. Please note that trees don’t die over night and if your tree is going to die within the next week or so there is probably nothing we can do to save it. That being said, McFarland’s researches and uses a wide variety of industry leading tools and treatments to effectively treat your trees and shrubs. If your tree is sick the best thing you can do is contact our office for an appointment.

Q.Will treatment cure my tree?

A.Treatments are designed to ‘aid in the management of’ not ‘cure’ diseases or eliminate insect   Owners should be aware that damage done to foliage cannot be reversed.  Evergreens are unlike deciduous trees. Areas where needles have already been lost or damaged will not regenerate new needles. It will take time and patience for the tips to produce enough new and healthy growth from the overhanging boughs to fill in bare areas.

Q.When is the best time to prune my tree?

A. Most trees can safely be pruned through out the year with the exception of oaks. However a few tips to keep in mind are: To maximize blooms flowering trees should be pruned shortly after the petals have dropped. Maples and sometimes birches will bleed sap in early spring or late winter and while it may appear distressing, it isn’t harmful to the tree. Oak trees must be pruned in late fall through winter to reduce the possibility oak wilt, a devastating and oft times fatal disease. And finally, for the health and safety of the tree, no more than 25% of its crown should be removed at one time.

Q. Will you cut my neighbor’s tree?  Will you cut a city tree?

A.The law states that you may prune your own trees back to the property line. Should you want the tree trimmed further a permission form will need to be completed. Neighbors may not call in for each other as we must have homeowner permission to be at each and every property we even estimate. Should you wish to have a city tree trimmed a permit may be needed and we ask that you allow additional time for our office staff to process and receive this documentation.